Privacy Policy
We respect your privacy and are committed to protecting it through our compliance with this policy.
This Privacy Policy (the “Privacy Policy”) describes our policies on the collection, use, and disclosure of information about you (whether an individual or a Service Provider (as defined below)) in connection with your use of our services, including those offered through our websites, emails, and mobile applications (collectively, the “Service”). The term “the Website” refers to SupportGroups.com.
When you use the Website, you automatically consent to our collection, use, transfer, manipulation, disclosure and other use of information about you as described in this Privacy Policy.
Among other things, the Website provides individual users with the opportunity to submit requests for, and share, information on a wide variety of products and services offered by certain rehabilitation and therapy service providers (each such service provider, a “Service Provider”). The Website is not a medical, healthcare or therapeutic services provider and no medical, psychiatric, psychological or physical treatment or advice is being provided by the Website. If you are dealing with a medical emergency or considering suicide, please call 911 immediately.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Privacy Policy. This policy may change from time to time (see Modifications to this Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Information We Collect and How We Use It
We may collect and store both personal and non-personal information about you when you visit our Site and use the Website. We use this information to fulfill your requests, provide the Website’s functionality, improve the Website’s quality, personalize your experience, track usage of the Website, provide feedback to Service Providers that are listed on the Website, display relevant advertising during and after your use of the Website, market the Website, provide customer support, message you, back up our systems and allow for disaster recovery, enhance the security of the Website, and to comply with legal obligations.
Account Information: If you create an account on the Website, we may store and use such information, such as your full name, Service Provider name (if your account is a Service Provider account), email address, zip code, and other information you may provide with your account, such as your gender and birth date. If you are a Service Provider, we may also store and use a description of your business and any content you generate and submit to us or post on or through the Website.
Public Content: Certain information that you contribute through the Website is intended for public consumption, including your ratings, reviews, comments, likes, bookmarks and account profile. We may display this information (“Public Content”) through the Website, share it with Service Providers, and further distribute it to a wider audience through third-party sites and services.
Communications: When you sign up for an account or use certain features, you are opting to receive messages from other Website users, Service Providers, and the Website itself. While you may opt-out of receiving marketing messages from us, you cannot opt out of receiving certain administrative, transactional, or legal messages. We may also track your actions in response to the messages you receive from the Website or through the Website. If you exchange messages with others through the Website, we may store them to process and deliver them, allow you to manage them, and we may review and disclose them in connection with investigations related to the operation and use of the Website.
Transactional Information: If you initiate a transaction through the Website, we may collect and store information about you, such as your name, phone number, address, email, and credit card information (if applicable), as well as any other information you provide to us, to process your transaction, send communications about them to you, and populate forms for future transactions. This information may be shared with third parties for the same purposes. The Website does not disclose your personal information to third parties for the purpose of allowing these parties to directly market their services to you unless you first agree to such disclosure.
Activity: We may store information about your use of the Website, such as your search activity, the pages you view, the date and time of your visit, and Service Provider account transactions. We also may store information using Cookies (as described more fully below) that your computer or mobile device provides to us in connection with your use of the Website, such as your browser type, type of computer or mobile device, browser language, IP address, mobile carrier, phone number, unique device identifier, advertising identifier, location (including geolocation, beacon-based location, and GPS location), and requested and referring URLs.
Cookies
We, and third parties with whom we partner, may use technology such as cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash, advertising identifiers and similar technology (collectively, “Cookies”) in connection with your use of the Website, third-party websites, and mobile applications. Cookies may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages.
We may use Cookies for the following purposes:
- Processes: To make the Website work in the way you expect.
- Authentication, Security, and Compliance: To prevent fraud, protect your data from unauthorized parties, and comply with legal requirements.
- Preferences: To remember information about how you prefer the Website to behave and look.
- Notifications: To allow or prevent notices of information or options that we think could improve your use of the Website.
- Advertising: To make advertising more relevant to users and more valuable to advertisers.
- Analytics: To help us understand how visitors use the Website.
It may be possible to disable some (but not all) Cookies through your device or browser settings, but doing so may affect the functionality of the Website.
Third Parties
Third parties may receive information about you as follows:
Advertisers: We may allow third parties to use Cookies through the Website to collect the same type of information for the same purposes as the Website does for itself. We do not necessarily have access to or control over the Cookies they use, but you may be able to opt out of some of their practices by visiting the Network Advertising Initiative, Privacy Choice, Digital Advertising Alliance and Omniture.
Third-Party Providers: We may rely on third-party providers to support or provide some of the services that are available through the Website, such as communications and hosting services, network security, technical and customer support, tracking and reporting functions, quality assurance testing, payment processing, our own marketing of the Website, and other functions.
Aggregate Information: We may share user information in the aggregate (i.e., non-personal form) with third parties, such as advertisers and content distributors.
Business Transfers: We may share information from or about you with our parent companies, subsidiaries, joint ventures, or other companies under common control. If another company acquires the Website or all or substantially all of our assets, all personal and non-personal information collected on and through the Website shall be considered assets of the Website and subject to transfer.
Service Providers on the Website: We may share information from or about you with Service Providers listed on the Website.
Legal Investigations: We may investigate and disclose information from or about you if we have a good faith belief that such investigation or disclosure is reasonably necessary to comply with legal process and law enforcement instructions and orders.
Links: The Website may contain links to unaffiliated third-party services. We do not share your personal information with them, and are not responsible for their privacy practices.
Other Disclosure of Your Information
We may disclose aggregated information about you and other Website users, and information that does not identify any individual, without restriction. We may also disclose personal information that we collect or you provide:
- To our subsidiaries and affiliates.
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the owner of the Website’s assets.
- To fulfill the purpose for which you provide it.
- For any other purpose disclosed by us when you provide the information.
- With your consent.
We may also disclose your personal information to enforce or apply the Website’s Terms of Use; to prevent, investigate, or identify possible wrongdoing; or to protect our rights, reputation, property, or that of our users, affiliates, or the public.
Controlling Your Personal Data
The safety and security of your information also depends on you. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Website. Any transmission of personal information is at your own risk.
Data Retention
We may retain information about you for the purposes described in this Privacy Policy unless prohibited by law.
Children
The Website is intended for general audiences and is not intended for nor directed to children under 18. No one under age 18 may provide any information to or on the Website. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information without parental consent, please contact us. If you are under 18, do not use or provide any information on this Website or through any of its features.
Security
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
European Users
For users residing in the European Union, please note that our Service is intended for use only by U.S. residents and any information we may obtain from or about you through your use of the website may be transferred, processed and stored outside of the E.U. for the purposes described in this Privacy Policy, including in the United States of America. If you would like additional information about your personal data and its use in connection with this Service, including correcting any incorrect information, please contact us at [email protected].
State-Specific Privacy Rights
California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:
- Confirm whether we process their personal information.
- Access and delete certain personal information.
- Correct inaccuracies in their personal information.
- Data portability.
- Opt-out of personal data processing for targeted advertising, sales, or profiling in furtherance of decisions that produce legal or similarly significant effects.
- Either limit (opt-out of) or require consent to process sensitive personal data.
The exact scope of these rights may vary by state. To exercise any of these rights please contact us at [email protected].
Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request to: [email protected].
Contact Information
If you have any questions about this Privacy Policy, you may email us at [email protected].
Modifications to this Privacy Policy
We may revise this Privacy Policy from time to time, in our sole discretion and without notice. The most current version of the Privacy Policy will govern our collection, use, and disclosure of information about you. By continuing to access or use the Website after changes become effective, you agree to the revised Privacy Policy.